Frequently Asked Questions

2018 Elevator Renewals:

Q:  My inventory list on my elevator invoice is incorrect. Some elevators are inactive and some elevators do not belong to us. What do I do?

A:      1.  Please circle the units that are incorrect on the invoice and indicate what the issue is.

              (for example:  “We no longer use this elevating device.  It is inactive”).  

         2.  Scan and email the corrected invoice with your changes to customerservice@tsask.ca .  

         3.  We will investigate and send you an updated invoice.

Q: I received an invoice but I am no longer the owner of this elevator?

A: Please click here to complete  transfer of ownership form

Q:  When does this invoice need to be paid by?

A:  Licences are valid from January 1st - December 31 of the calendar year. As your licence expires on December 31st, please submit payment by January 1, 2018 or your elevating device will be operating without a licence.  Licences are not pro-rated.

Q:  I haven’t received my renewal invoice via email yet?

A:   Your server may have sent your invoice to your "Junk E-Mail" folder.  Check that folder first.  If the invoice still isn't in there, please email us at customerservice@tsask.ca and provide us with your owner name and licence number(s) and we can email you another copy.  Or you may call our office at 306-798-7111.

Q: I don’t have a computer.  How can I pay with my credit card?

A:  We can process it over the phone for you. You may call our office at 306-798-7111 or toll free 1-866-530-8599

Q: How can I pay my invoice by cheque?

A:   Please indicate the invoice number (ie: ER-100000) on your cheque and pay to the order of :  

                                        Technical Safety Authority of Saskatchewan (TSASK)  

                                         2202 2nd Avenue

                                        Regina, SK  S4R 1K3

Q: Can I pay my invoice in person?

A:  If you are paying by VISA or Mastercard, we offer online payments, click here to be directed to the online form.  If you are paying cash, debit or cheque, you may pay in person at one of our offices.  Click here for our office hours and location.

Q:  How soon will I receive my licence? 

A:  Our turnaround time is 10 business days.  For your convenience, we can email your licence in an electronic format.  

Q:  My owner information has changed.  What do I do?

A: Please click here to complete Change of Information form

Q:  I am no longer the property manager looking after this elevating device.  What do I do?

A: Please click here to complete Change of Information form